Three desks,
three inboxes.
We’ve split inquiries by topic so your message reaches the right person on the first try. Every inbox is staffed Monday through Friday, Central European Time — typical response time is under 24 hours.
Customer Care
Order status, product questions, replacements, and general inquiries.
info@vitradecoration.com
Order Support
Shipping updates, address changes, expedited delivery, breakage replacement.
info@vitradecoration.com
Trade & Press
Wholesale, interior designer accounts, hospitality, press features, collaborations.
info@vitradecoration.com
When we're at the desk.
Customer care & orders: Monday – Friday, 9AM – 6PM ET
Trade desk: Monday – Thursday, 10AM – 4PM ET
HK office address: SHOP 40, 2/F., HOUSTON CENTRE, 63 MODY ROAD, TSIM SHA TSUI, HK
Atelier visits: By appointment only — please email info@vitradecoration.com at least two weeks in advance.
We typically reply within one business day. If you don’t hear back within 48 hours, please check your spam folder before resending.
Prefer to write a real letter?
Drop us a line at hello@vitradecoration.com — we read every one.