SHIPPING · RETURNS · WARRANTY
Shipping & Returns
Free shipping over $75, 30-day breakage replacement, and 10-Year Club warranty support.
$75+
Free US Shipping
3-7
Day Delivery
30 Days
Breakage Replace
10 Yrs
Warranty Club
Shipping Rates & Timelines
- Standard US shipping is free on $75+ orders or $6.99 under $75.
- Standard delivery takes 3-7 business days via USPS Priority Mail or UPS Ground.
- Expedited US shipping is available at 2-day and overnight rates.
- International flat rates are available for Canada, UK/EU, Australia, and New Zealand.
- Bulk orders over 50 pieces ship via dedicated freight quote.
Packaging: Why Almost Nothing Breaks
- Custom inner cradle prevents glass-on-glass contact.
- Recycled paper shred fills every gap and composts in 30 days.
- Double-wall outer box protects fragile shipments.
- Current standard US order breakage rate is under 0.4%.
If Something Arrives Damaged
- Photograph the broken piece, inside packaging, and shipping label.
- Email photos and order number within 7 days of delivery.
- We ship a replacement within 1-2 business days.
- No need to return the broken piece; please recycle locally.
Returns & Refunds
- Unused items in original packaging can be returned within 30 days.
- Return shipping is deducted from refunds unless the issue was our error.
- Custom engraved or private-label items are final sale after approval.
Need Help With an Order?
Send your order number and photos if relevant. We will handle replacement or return next steps clearly.